vCloudPoint devices are designed to work in LAN (Local-Area-Network), meaning even when the internet connection is off, users can still work without a problem. However, there is a monthly terminal device authentification requires internet connection. If the terminal devices fail the software authentication, user sessions will get disconnected every 10-30 minutes. The terminal devices are validated within 30 minutes after they log into host computer with internet connection. Therefore, make sure your host computers are provided with internet connection for at least 30 minutes every 3 months. Each terminal device can connect to at most 10 validated host computers with vMatrix Server software installed. If your teminal devices haven’t gone through the authentication process and are planned to use in an environment without internet connection, please contact our support team for manual authentification.